One Platform. From Sale Through Service.
Built Around the Retail Workflow
Specialty retail involves much more than ringing up a sale. Product availability, financing, payments, orders, delivery, customer service, vendors, taxes and other systems all have to work together. eRAS provides a flexible foundation for connecting those parts of the business while giving established retailers a path to modernize without unnecessarily replacing the systems and processes they already depend on.
One Platform. From Sale Through Service.
Retail workflow
Supporting that workflow
The Six Stages of the Retail Workflow
Product Lookup & Availability
Give your teams access to the product and availability information they need as they work with customers and build the sale.
Point of Sale
Support the sales transaction as part of a broader retail workflow rather than treating the point of sale as an isolated system.
Payments & Financing
Connect payment processing and consumer financing to the retail transaction through established financial partners.
Order Management
Carry the transaction forward from the sale into the operational processes required to manage and fulfill the customer’s order.
Delivery
Keep delivery connected to the broader order lifecycle so the customer experience does not become disconnected after the sale.
Post-Delivery Customer Service
Continue the workflow after merchandise reaches the customer’s home, supporting the customer service processes that occur after delivery.
The Connections Behind the Retail Operation
The customer-facing transaction is only part of what keeps a specialty retailer operating. eRAS connects with technology and service providers that support critical processes behind the scenes.
Connected Technology & Services
EDI & Vendor Connectivity
eRAS connects with TrueCommerce through Web Services to support EDI and electronic document exchange between retailers and their vendors and trading partners. This helps automate the exchange of critical business documents and information as part of day-to-day retail operations.
Payment Processing
eRAS integrates with Elavon to bring payment processing into the retail sales transaction, helping retailers securely accept and process customer payments as part of their everyday operations.
Consumer Financing
eRAS integrates with Wells Fargo Retail Services to support consumer financing within the sales process, allowing retailers to incorporate financing options into the customer transaction.
Sales Tax Calculation & Compliance
eRAS integrates with Avalara AvaTax to provide real-time sales tax calculation within the retail transaction. Avalara helps retailers manage changing tax requirements across jurisdictions and provides additional compliance services.
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Designed for Specialty Retail
Furniture. Mattress. Appliance. Consumer Electronics.
Generic retail software does not always account for the operational realities of businesses where the transaction can involve financing, vendor coordination, order fulfillment, delivery and service long after the customer leaves the showroom. eRAS is designed for those environments. It is built for retailers that need technology to fit their operation – not an operation forced to fit generic technology.
Modernize Without Starting Over
Established retailers have years of business processes, systems, integrations and operational knowledge behind them. Replacing everything simply for the sake of modernization can introduce unnecessary cost, disruption and risk.
eRAS provides a modern, supported path forward while preserving the business-critical workflows and systems a retailer still depends on. The goal is not change for the sake of change. It is giving retailers new capabilities while maintaining the continuity their operation requires.
Built to Work With Your Technology
Browser-Based. Device-Agnostic.
eRAS is browser-based and designed to run on devices that support Google Chrome, giving retailers flexibility in the hardware they use without requiring proprietary eRAS point-of-sale hardware.
Behind the user experience, eRAS is designed to integrate with the financial, tax, EDI and operational technologies specialty retailers rely on.
Supported by People Who Know Retail
Software is only part of the relationship. The eRetail Systems team brings both application experience and practical specialty-retail knowledge to the environments we support. That experience informs how eRAS is developed, implemented and supported.
For retailers that need additional help, eRetail Systems also provides Application & Business Support, Implementation & Training, Technical & Infrastructure Support, and Consulting. A retailer does not have to be an eRAS client to work with eRetail Systems.
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Experience That Comes From Specialty Retail
Since 2009
Specialty Retail Expertise
1,925+
Retail Professionals Have Used eRAS
140+ Years
Combined Specialty Retail Experience